Job Title: Concierge
Location: Crouch End, London
Salary: £28,000 – £31,000 per annum
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 8.30AM – 5:30PM

This iconic, Grade II-listed 1930s building is being transformed into a dynamic mixed-use development. As the front-of-house concierge, you’ll be the first point of contact, ensuring smooth operations and a welcoming environment for residents and visitors alike.

This is a rare opportunity to join a small, stable team in a high-profile, long-term role, offering a unique blend of historic charm and modern living.

Key Responsibilities

• Be the welcoming face of this prestigious development, greeting residents and visitors with a friendly, professional attitude.
• Manage the front desk and provide concierge services such as handling enquiries, booking management, and coordinating deliveries.
• Log issues and service requests using the appropriate systems.
• Oversee the cleanliness and general upkeep of common areas, ensuring a tidy and presentable environment.
• Liaise with residents, contractors, and the estate management team to ensure smooth operations.
• Maintain a high level of communication with residents to ensure their needs are met and assist with any complaints or queries.

What We’re Looking For

• Experience in a concierge role, ideally residential
• Excellent customer service and communication skills
• Strong self-management and reliability
• Calm under pressure, especially when dealing with complaints or difficult residents
• Understanding of security procedures, access control, and key management
• Willingness to learn and grow, particularly in facilities management basics

Why This Role?

• Weekday-only hours (no weekends!)
• 20 days holiday plus bank holidays (TBC)
• Pension scheme included
• A secure, long-term position in a high-profile, mixed-use development

How to Apply

If you are someone who thrives in a fast-paced, sometimes challenging environment and have a passion for delivering excellent customer service, we’d love to hear from you.