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Abbatt Academy

Our in-house academy offering CPD Accredited Concierge training for the residential sector.

CPD Accredited

We’re proud to say that our Concierge Training is CPD Accredited.

Accredited CPD training means the given learning activity has reached the required Continuing Professional Development standards and that its value has been scrutinised to ensure integrity and quality.

What is Abbatt Academy?

Abbatt Academy is our in-house training academy through which we offer CPD Accredited Concierge training. We offer both classroom-based and online training that seeks to raise the level of service to residents. Using a blended learning method by means of videos, role plays and group discussions, we ensure all our Concierge have access to this training which allows us to upskill our workforce in advance of them working onsite.

What topics are covered?

  • The role of a Concierge
  • Customer service expectations
  • Best practice problem and complaint handling
  • What GDPR is and how to remain compliant in the workplace
  • On-site Health & Safety

What will the Concierge gain?

Attending our training means our Concierge gain confidence in their role, acquiring:

  • A comprehensive understanding of the key Concierge procedures
  • Exceptional customer service skills
  • Strong problem-solving skills
  • A clear understanding of our values

Bespoke Training & E-Learning

Every building is different and we therefore appreciate every client has different needs, processes, policies and areas of improvement. With this in mind, our standard CPD courses can be tailored to your staff and specific site needs.

In addition to staff attending our Concierge Training Academy, all staff also have access to e-learning training, the most popular courses being:


First Aid

Driver Safety (for Valet Drivers)

Fire Safety

GDPR Interactive

Lone Working

Manual Handling

Personal Protective Equipment (PPE)

Slips, Trips & Falls

Working at Height