We currently have an exciting opportunity for a Day Concierge to work in our residential development based in Dartford (DA1), where you will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients.

You’ll be a people person and go that little bit further to get to know the residents, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful.

You’ll be the first and primary point of contact for residents when it comes to any support they need at the place they call home.

Ideally, you’ll have all or most of the experience we’re asking for:

• Previous experience within the hospitality industry, preferably within a similar role
• Significant experience providing exemplary levels of customer service
• Experience in managing contractors and building works within a busy development
• Awareness of general fire, health & safety and security
• Proven ability to and handle confidential information with professionalism and discretion

Responsibilities

• Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
• Assist the residents, guests and visitors when required providing exceptional customer service.
• Manage all deliveries to the main reception desk, receiving, recording, storing and delivering all post and parcels.
• Carry out regular patrols of the building, reporting all security, health & safety issues, incidents and complaints, taking appropriate action in the event of an emergency.
• Communicate with leaseholders and managing agents in an attentive and personable manner.
• Report all repairs and maintenance issues to the Estate Management Team, including fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty.
• Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
• Ensure effective security of residents and the building at all times including monitoring CCTV if SIA licence is held.
• Obtain and provide meter reads for all communal meters, complete weekly lift line testing reporting.

Shift Pattern and hours: 4 on 4 off / 07:00-19:00

Rate of pay: £24,444 per annum or £12.21 per hour

Location: Dartford (nearest station is Dartford)

If this position is of interest to you please send your CV across.

Unfortunately, if you’ve not heard from us within two weeks, please assume your application has been unsuccessful on this occasion