We are currently on the search for a Night Concierge to work in our residential developments based in Finchley (N12). Responsible for providing a full concierge service, ensuring delivery of the highest levels of customer experience and service to all residents, guests, contractors, and the client.

Responsibilities:

• Provide all necessary services to the residents as per the instructions of Building Manager or Managing Agent.
• Communicate efficiently with all other members of staff, the residents, guests and on site contractors.
• Welcome residents and guests to the property, respond proactively to resident requests. Always respond a timely and polite manner.
• Ensure the cleanliness and comfort of the reception area and common parts at all times.
• Carry out inspections of the common areas of the building as required.
• While manning the main reception desk, you may be required to carry out a variety of administration and office tasks.
• Ensure the security of the building is not ever jeopardised in any way.
• Receive and log all deliveries on the parcel system.
• Monitor site traffic and ensure all persons on site have the right to be present.
• Answer the telephone and deal with general enquiries, monitor emails and respond accordingly.
• Assist with contractors to ensure minimum disturbance to residents.
• Co-ordinate access and building systems from front desk suite and monitor and react to alarms as directed.
• Liaise with Emergency Services as required.
• Log and manage any maintenance issues reporting to the management.
• Ensure that all site-specific Health and Safety requirements are adhered to.
• Regularly patrolled areas including car park ensuring residents, visitors and contractors park in the spaces allocated to them, maintaining a register of resident’s vehicles parked on site.
• Maintain a key control system to ensure the safekeeping of both resident’s and building keys at all times
• Carry out any additional duties as directed and be flexible with a hands-on approach, offering help and assistance to others where you can.

Ideal Experience:

• Previous experience within the hospitality industry, preferably within a similar role
• Significant experience providing exemplary levels of customer service
• Experience in managing contractors and building works within a busy development
• Awareness of general fire, health & safety and security
• Proven ability to and handle confidential information with professionalism and discretion

Hours: 18:30-06:30 / 4 on 4 off

Salary: £27,300 per annum / £12.50 per hour

Location: Finchley (N12)

If this position is of interest to you, please send your CV across.

Unfortunately, if you’ve not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.