Concierge – Private Building, Hackney London

Hours: Monday to Friday 8:00am – 4:00pm
Salary: £26,000 per annum

About the Role:
On behalf of our client, we are hiring a proactive and customer-focused Concierge for a private building in London Fields. This is a self-managed position requiring excellent customer service and security skills. The role involves managing the front desk, ensuring building security, and assisting with daily operations to maintain a smooth and safe living environment.

Key Responsibilities:

Customer Service & Reception:

• Greet residents, guests, and visitors, providing assistance and answering queries.
• Handle complaints professionally and ensure a high level of service.
• Assist with luggage, parcels, and deliveries as needed.
• Manage visitor access, issue keys/fobs, and maintain accurate records.

Security & Site Management:

• Monitor building security, conduct regular patrols, and check CCTV.
• Address safety hazards or security breaches and report incidents.
• Oversee storage spaces, cleanliness, and organise rubbish collection.
• Ensure adherence to health & safety standards, and manage emergencies.

Team Collaboration & Reporting:

• Liaise with team members and conduct shift handovers.
• Communicate important updates to the team and suggest improvements.
• Assist with managing temporary staff cover and liaise with the managing agent.

Requirements:

• Strong communication and customer service skills.
• Proactive, with excellent attention to detail and problem-solving abilities.
• Ability to work independently and manage multiple tasks.
• Previous experience in concierge or building management is preferred.