Position: Night Concierge

Location: St Johns Wood

Working Hours: Wednesday and Thursday 10pm – 6am (16 hours per week/ paid breaks)

Breaks: 2 x 15 minute tea breaks and 1 x 30 minute lunch at 2am

Salary: 11,800 – 12,800 per annum (depending on experience)

Contract: A permanent position that offers stability and room for growth.

10 days Holiday plus Bank Holidays per annum

The role will involve:

• Monitoring 50+ CCTV cameras
• 2 x Fire and security patrol
• Customer service / interaction with residents and visitors
• Key handling
• Parcel handling

Essential all applicants

• Have a good understanding of the English language and can communicate clearly via email/ text and spoken word.
• Intermediate level of MS Office

Key Responsibilities and Requirements:

As a Concierge at Rendall & Rittner, you will:

• Passionate about creating a positive and safe environment for residents, guests, and the team.
• Expert in customer service, using this expertise to lead, engage, and inspire others.
• Proactive in seeking opportunities to drive the performance of the development.
• Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.
• Values and supports the team, building strong working relationships with residents, guests, and external contractors.
• Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment.