Job Summary / About the Role

We’re looking for a Building Services Manager to take charge of the day-to-day running of our residential building and ensure residents always receive a high level of service.

This hybrid role blends building management with concierge responsibilities. You’ll oversee maintenance, safety, and staff while also being a welcoming point of contact for residents. Working closely with the Property Manager and under the guidance of the Residential Management Committee Directors, you’ll play a key part in keeping the building running smoothly and ensuring residents feel at home.

Key Responsibilities / What You’ll Be Doing

Building Management

• Oversee the daily running of the building, ensuring it’s clean, safe, and well maintained
• Work with contractors and service providers to arrange repairs and upgrades
• Carry out regular inspections of common areas, systems, and grounds
• Keep logs of maintenance issues, inspections, and completed works
• Act quickly in emergencies and liaise with relevant services
• Manage concierge and temporary staff, including rotas, training, holidays, and appraisals

Resident Services

• Be the first point of contact for residents, guests, and visitors
• Handle queries, parcels, amenity bookings, and access control
• Support resident move-ins and move-outs, including building orientation
• Keep resident contact lists up to date and share building notices

Administration & Coordination

• Report to the Property Manager on building conditions, resident issues, and projects
• Help prepare reports, maintenance schedules, and communications
• Attend Residential Management Committee meetings when needed
• Keep all records and documents in line with compliance requirements

Qualifications & Experience / What We’re Looking For

• Experience in a similar role (Building Manager, Duty Manager, Concierge, Facilities Manager, etc.)
• Knowledge of building systems, maintenance, and contractor management
• Great people skills with a customer-first approach
• Organised, detail-oriented, and calm under pressure
• Comfortable using Microsoft Office and property management tools
• First Aid, Fire Warden, or Security training is a bonus

Personal Attributes

• Professional, trustworthy, and reliable
• Presentable and confident in dealing with residents and contractors
• A strong team player who can also work independently

Benefits

• £65,000 annual salary
• Monday to Friday, 8:00 AM – 5:00 PM
• Hybrid role at Albert Embankment, London, SE1

Eligibility / Additional Information

• Must have the legal right to work in the UK
• The company reserves the right not to appoint for this role