Job Title: Estate Manager

Salary: upto £55,000 depending on experience

Working hours: Monday – Friday (9:00am – 17:00pm)

Location: Southampton

Profile

Our client stands at the forefront of the UK’s residential property services sector, trusted to manage over 330,000 homes across 5,800 developments nationwide. With more than four decades of expertise and a dedicated team of 3,300 professionals, they work in partnership with developers, investors, freeholders, and over 1,600 Resident Management Companies. Their commitment to exceptional service, operational excellence, and community-focused management has made them the go‑to provider for residential estates across England, Wales, and Scotland.

Responsibilities

. Oversee the smooth operations of a large residential developmetn in the heart of Southampton.

· Effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained

· Maintaining working relationships with the committee of any Residents Association / RMC, RTM

· Attending meetings as appropriate and deliver on-going training needs to support the team

· Utilising appropriate internal and external methods and support

· Conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met.

· Internal redecs

· Manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.

· Cost control and review of expenditure and accounts, including setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.

· Proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.

· Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses

· Reviewing year end accounts and monitor financials. Quarterly reporting to the client.

· Risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.

· Monitoring and supervision of contractors, carrying out works on and around the development.

· Knowledge of High Building Safety and legislation

· Works orders and ensuring all orders are monitored and delivered within the designated time frame.

· Knowledge of Section 20 consultation (working with major works team to expedite major works due)

· Reactive/planned works are conducted to a high quality.

· Ensure all irregular incidents are investigated and reported to the development manager.

· Provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary

· Regular inspection audits of the site and take/organise remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Development information

· Development consists of 270 units

· 5 Blocks, all high rise building over 18m

· 10 commercial units

· Service Charge up to 2 million

· 5 members of staff – 4 Concierge,1 Estate Operative,

· Communal gardens and terraces

Essential Experience

· TPI qualified need to be level 2, 3,4

· Knowledge of managing high rise building and fire safety

· Service charge budget experience required

· Residential Experience

· 4 years’ experience working within the job title

· Up to date with all building legislation and end of year accounts

Benefits

· Birthday off

· 25 days annual leave

· Death in service 2 x annual salary

· Private medical care (Opt into – taxable perk)

· Voluntary life 2025

· 4% Pension scheme

· Child care vouchers

· Long service awards – 10 years

· Sick pay