Duty Manager – Luxury Residential

North London | Up to £35,000 DOE | 4 on / 4 off | Immediate Start

The Role (IN BRIEF)

We’re hiring a Duty Manager for a flagship luxury residential development in North London – a major regeneration scheme delivering over 1,000 homes, landscaped green space, retail, and premium resident amenities.

This is a high-end, fully operational estate with 24-hour concierge and resort-style facilities. You’ll lead the front-of-house team on shift and take ownership of day-to-day service delivery, ensuring a consistently high standard of resident experience across a busy, high-expectation environment.

The Development

A landmark North London development featuring luxury apartments, extensive landscaped green space, wellness facilities, co-working areas and on-site retail.

Residents benefit from high-end amenities including spa facilities, gym, pool, and concierge-led services – making this a fast-paced, service-driven environment where standards are high and consistency is key.

What You’ll Be Doing:

• Leading the concierge / front-of-house team on shift

• Owning service standards and resident experience

• Managing rotas, holidays, sickness and daily team performance

• Overseeing smooth operational handovers between shifts

• Acting as key on-site contact for residents and stakeholders

• Supporting site leadership with operational delivery

• Driving consistency, accountability and professionalism across the team

What We’re Looking For:

• Background in luxury hospitality, hotels or premium residential

• Strong leadership experience in a front-of-house or operational role

• Confident managing teams and driving performance on shift

• Calm, organised and consistent under pressure

• High standards of customer/resident service delivery

Benefits:

• Life insurance cover

• Annual salary reviews and clear progression routes

• Gym and retail discounts

• Learning & development support

• Referral bonuses and performance rewards

• Enhanced annual leave with length of service

Why Apply:

• Lead operations on a flagship North London luxury development

• Real ownership of front-of-house service delivery

• High-visibility role with genuine progression potential

• Immediate start available