Job Title: Day Concierge

Shift Pattern: Friday to Sunday

Working Hours: 8:00am – 8:00pm (Friday to Sunday)

Salary: Up to £26,000 per annum, depending on experience

Abbatt are currently seeking a professional and customer-focused Concierge to join a modern residential development located in Marble Arch, Central London.

This role is ideal for someone passionate about delivering exceptional service and creating a welcoming environment for residents, guests, contractors, and visitors. As the first point of contact within the development, you will play a key role in ensuring residents receive the highest standard of support and assistance in their home environment.

Ideal Experience & Skills:

* Previous experience within high-end residential developments or the hospitality sector
* Strong background in delivering exceptional customer service
* Experience coordinating contractors and overseeing building works within a busy development
* Knowledge of general fire safety, health & safety, and security procedures
* Ability to handle confidential information professionally and with discretion

Key Responsibilities:

* Meet and greet residents, guests, and visitors, responding to all enquiries professionally in person and over the telephone
* Assist residents and visitors with any requests or support required
* Maintain the security of the building and residents, including monitoring CCTV and supporting the smooth operation of parking facilities
* Provide a courteous and professional service to residents, contractors, suppliers, and members of the public
* Conduct regular patrols throughout the building and report any faults or security concerns
* Ensure all security, health & safety issues, incidents, and complaints are reported correctly and managed appropriately
* Issue keys only to authorised personnel and maintain accurate records of key sign-in/sign-out procedures
* Manage all deliveries, parcels, and registered mail received at reception
* Ensure parcels and registered mail are issued correctly and signed for by residents
* Notify residents promptly of any deliveries available for collection

Benefits:

* Life insurance cover
* Gym membership contribution
* 4% pension scheme
* Access to accredited training courses to support career development and progression