We have a fantastic opportunity for a new Night Concierge to become a part of the team at our new site in Ilford, Essex (IG1), overseeing 122 apartments.

The concierge is the first and primary point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times, and available to assist with any enquiries in a positive, solution-oriented way.

Ideally, you’ll have all or most of the experience we’re asking for:

• Previous experience within the hospitality industry, preferably within residential or a similar role
• Significant experience providing exemplary levels of customer service
• Experience in managing contractors and building works within a busy development
• Awareness of general fire, health & safety and security
• Proven ability to and handle confidential information with professionalism and discretion

Responsibilities

• Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
• Assist the residents, guests and visitors when required.
• Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
• Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
• Communicate with leaseholders and managing agents in an attentive and personable manner.
• Manage and delegate to the on-site team.
• Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
• Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
• Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
• Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.

Hours: 4 on 4 off / 19:00-07:00

Salary: £27,300 per annum / £12.50 per hour

Location: Ilford, Essex (IG1)

If either of these positions are of interest to you, please send your CV across.

Unfortunately, if you’ve not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.