We are currently recruiting a Night Concierge at a busy residential development based in West London – Hanger Lane (W5). You will be responsible for delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients.

Main duties and responsibilities:

• To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times;
• To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively;
• To receive and log parcels and packages on behalf of residents;
• To mangae parcels, packages, keys (and other logged items) for residents.
• To log all resident written instructions under relevant apartment number on the concierge database;
• To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database;
• To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services;
• To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable);
• To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager;
• To assist with arranging apartment access for PMM contractors (HIU, Sprinkler Head, Window Cleaning etc.);
• To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift;
• To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes;
• To be familiar with the site fire activation and evacuation procedures and evacuation points;
• To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift;
• To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others.

Hours: 4 on 4 off (19:00-07:00)

Salary: £29,178 per annum or £13.36 per hour

Location: Hanger Lane, West London (Central Line)

If this position is of interest to you, please send your CV across.

Unfortunately, if you’ve not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.