Day Concierge

Location: South West London
Salary: £26,000 – £27,800
Reporting to: Estate Manager / Building Manager

Position Overview:

We are seeking a professional and proactive Day Concierge to act as the face of the building and deliver outstanding customer service to residents, guests, and visitors. The successful candidate will ensure smooth front-of-house operations, maintain security and safety, and contribute to the overall positive experience within the development.

Key Responsibilities:

• Provide a warm, courteous welcome to residents, guests, and visitors.

• Manage reception duties, including handling calls, emails, and face-to-face enquiries in a prompt and professional manner.

• Assist residents with deliveries, parcels, bookings, and general queries.

• Ensure the reception, lobby, and communal areas are always clean, tidy, and well-presented.

• Monitor CCTV, control access to the building, and conduct regular patrols to ensure security.

• Liaise with contractors and service providers, ensuring work is carried out to standard and safely.

• Respond swiftly to emergencies or incidents, escalating as appropriate.

• Support the Estate/Building Manager in daily operations, reporting any issues as needed.

• Maintain a smart appearance and wear the company-provided uniform at all times.

Key Skills & Attributes:

• Previous experience in a concierge, front-of-house, hospitality, or customer service role, ideally in a residential or high-end setting.

• Excellent communication and interpersonal skills.

• Strong organisational skills with the ability to multitask and remain calm under pressure.

• A proactive, flexible, and solution-focused approach.

• Basic IT skills, including familiarity with MS Office and front-desk systems (training provided).

• Good understanding of security, health & safety, and emergency procedures.

Benefits:

• Competitive salary

• 28 days holiday (including bank holidays)

• Company-provided uniform

• Pension scheme

• Ongoing training and development opportunities

• Employee wellbeing support

• Opportunities for career progression within the organisation