Residential Development Manager

Salary: £49,000

Hours: Monday to Friday 08:00am to 5:00pm – 35 hours a week

Location: Fareham & Portsmouth (2 sites)

Profile

Abbatt are seeking a Residential Development Manager to oversee 2 Residential sites with the main location being based in Fareham and the 2^nd based in Portsmouth. The main development is set in a picturesque green belt development.The ideal candidate will possess experience in residential property and previous experience of operating a complex estate with multi-facilities.

About the role

• Ability to work alone, there is a caretaker at the Fareham location and the Portsmouth development doesn’t have any staffing.
• Multiple small blocks spread across a large estate with a mix of freehold properties
• Working across two sites – Fareham development is set across a green belt of 180 acres and the Portsmouth development is a residential block set in the centre of the town.

Essential Requirements

• TPI Level 4 Qualification: This qualification is required for the role.
• Financial Acumen: Ability to reconcile accounts, create and manage budgets, and produce quarterly financial reports in collaboration with clients.
• Client Relationship Management: Proven experience in managing client expectations and delivering high-quality service across multiple sites.
• Building Safety & Health and Safety Expertise: A solid understanding of building safety regulations is essential. One of the buildings exceeds 18 metres in height, so experience in managing high-rise residential buildings and their associated compliance requirements is critical.
• Contractor Management: Strong skills in engaging contractors, obtaining quotations, and implementing planned maintenance programmes.
• Time Management: Excellent organisational skills with the ability to prioritise tasks and meet deadlines effectively.
• People Management: Experience in supervising staff, including direct line management of a handyman/maintenance operative.
• Compliance Oversight: Capable of managing fire safety and health & safety actions, ensuring updates are logged on central systems to evidence completed works.
• IT Proficiency: Confident use of Microsoft Outlook and associated applications.
• Communication Skills: Strong interpersonal and communication skills, with the ability to liaise effectively with residents, Resident Management Companies, Residents Associations, Local Councillors, and commercial stakeholders.
• Legislative Knowledge: A thorough understanding of the Section 20 consultation process.

Responsibilities

• Carry out regular inspection audits of the sites and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard.
• Ensure all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
• Deliver effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained. To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met.
• Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
• Hold proactive customer and contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed time-frames.
• Investigating and responding to complaints.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
• Ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.

Benefits

• Enhanced pension
• Private medical insurance
• Critical illness cover
• Life insurance
• Discounted gym membership
• Enhanced learning and training sponsorship