About the Role

We’re looking for a hands-on Account Manager to join our expanding Dual Management division, overseeing the staff working in prestigious residential buildings primarily across London. This isn’t your typical desk-based account management role – it’s a dynamic, operational position where you’ll be out on site, solving problems, and building strong client relationships. You’ll have full responsibility for your own portfolio of sites, combining people management with client-facing account duties. If you thrive in a fast-paced environment where no two days are the same, this could be perfect for you.

Operations & Team Leadership:

* Line management of on-site staff across multiple locations

* Managing rotas, holiday cover, and ensuring sites are fully staffed

* Performance management – including having those difficult conversations when needed

* Handling escalated complaints and resolving operational issues

* Regular site visits across London (and occasionally further afield)

* Providing accurate information for payroll and invoicing Client Account Management:

* Acting as the main point of contact for your portfolio of clients

* Responding to queries promptly and professionally

* Building and maintaining strong client relationships

* Client entertainment and networking to strengthen partnerships

* Identifying opportunities to enhance service delivery What We’re Looking For

Essential:

* Proven experience managing a team – you’re comfortable with performance management and can handle challenging conversations

* Background in operations, hospitality, retail management, or similar fast-paced environments

* Excellent relationship-building skills with both clients and team members

* Strong organisational abilities – you can juggle multiple priorities without dropping the ball

* Comfortable working independently while being part of a collaborative team

* Comfortable commuting around London using public transport (expenses paid)

You Might Be:

* An Operations Manager looking for more client-facing responsibility

* A Regional Manager from hospitality or retail seeking a new challenge

* An Assistant Manager ready to step up to full portfolio responsibility

* Someone who loves being out and about rather than stuck behind a desk What’s In It For You?

* Join a supportive, collaborative team where your ideas are valued

* Be part of a rapidly expanding division with genuine growth opportunities

* Varied, interesting work across premium residential properties

* The autonomy to manage your portfolio your way

* Work with a company that invests in its people

* Comprehensive benefits package including private medical, enhanced maternity, free lunches on Fridays, team social budget and many opportunities to socialise