We are currently recruiting for a Day Concierge to become a part of the team at a beautiful and traditional residential building in Hyde Park Estate (W2). Responsible for overseeing 155 apartments, the concierge will be the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. This is a key front-of-house role focused on delivering exceptional customer service while maintaining high standards of safety, security, and presentation throughout the building.

We will require 2 years’ minimum of residential concierge experience, or a strong background in the hotel industry.

Main duties and responsibilities:

• Provide a warm, professional welcome and act as the first point of contact for all enquiries.

• Deliver high standards of customer service and build positive relationships with residents.

• Manage calls, post, parcels, and keys in line with procedures.

• Ensure communal areas are clean, safe, secure, and well presented.

• Carry out regular patrols and maintain awareness of building systems, access control, and emergencies.

• Support resident move-ins and move-outs, protecting communal areas and lifts.

• Control contractor access, sign-in/out, and monitor activity for safety and compliance.

• Support health, safety, and fire procedures, including routine alarm testing and reporting.

• Maintain building security, monitor CCTV appropriately, and respond to incidents.

• Complete accurate records, logbooks, reports, and shift handovers.

General:

• Strong customer service and communication skills.

• Professional, calm, discreet, and reliable.

• Experience in a concierge, residential, or similar front-of-house role.

• Basic knowledge of building systems, fire safety, and compliance processes.

• Confident using email and mobile reporting systems.

• Able to work independently with strong attention to detail.

Hours: 4 on 4 off / 07:00-19:00

Salary: £28,808 – £29,952 per annum; or £13.85 – £14.40 per hour

Location: Hyde Park Estate (W2) (closest underground station is Marble Arch or Lancaster Gate)

If this position is of interest to you, please send your CV across.

Unfortunately, if you’ve not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.