Temporary Residential Concierge ( Days )

9am- 9pm

NW7

We are seeking reliable, enthusiastic, and experienced Temporary Concierge Staff to support our prestigious residential development in NW7 – 4 ON 4 OFF DAY SHIFTS.

Location: NW7

Duration: Temporary contract, primarily covering shifts STARTING ASAP TILL DECEMBER 2026

Hours: Variable shifts, which may include days, evenings, weekends 8 HOUR AND 12 HOUR SHIFTS!

The Role:

As the face of the development, you will provide a professional, warm, and secure front-of-house service to residents, visitors, and contractors. Your responsibilities will include:

• Front-of-House Management: Maintaining a secure, clean, and welcoming environment within the lobby and communal areas.
• Customer Service: Delivering exceptional service, handling resident requests, queries, and complaints efficiently and courteously.
• Security & Access Control: Monitoring CCTV, managing key signing procedures, and controlling access for residents, visitors, and deliveries.
• Parcel & Mail Management: Efficiently signing for, logging, and distributing parcels and mail.
• Reporting: Promptly logging and reporting any maintenance issues, security incidents, or emergencies.
• Festive Support: Assisting with any specific festive requirements, such as managing seasonal deliveries

What We Are Looking For:

• Experience: Proven experience in a customer-facing role, ideally within high-end residential concierge, hospitality (4/5* hotel), or luxury retail.
• Impeccable Presentation: A smart, professional, and well-groomed appearance is essential.
• Communication Skills: Excellent written and verbal communication skills in English.
• Reliability: Demonstrable punctuality, flexibility, and a commitment to working scheduled shifts, including bank holidays.
• Discretion: A high level of professionalism and discretion when dealing with sensitive resident information.
• IT Proficiency: Competent in using computerised logging systems and Microsoft Office Suite.
• Right to Work: Must have the legal right to work in the UK.