Salary: upto £34,000 depending on experience

Location: Kensington

Working hours: 08:00am to 17:00pm Mon to Fri ( no weekends )

Job role profile:

My client are seeking a highly experienced and service-driven Head Concierge to oversee the daily supervision and coordination of Front of House operations. The successful candidate will lead the Front Desk Team in delivering seamless, 5-star deluxe hospitality in line with the highest of standards. This role requires strong leadership, exceptional organisational skills, and the ability to multi-task in response to the evolving needs of our Residents and their guests.

Key Responsibilities:

• Lead and supervise the Front Desk Team
• Ensure consistent, high-quality service delivery
• Oversee daily operations and administrative tasks
• Conduct interviews
• Collaborate closely with the General Manager
• Providing ongoing training to enhance the team’s skills in guest service, local knowledge, and specific tasks.
• Providing feedback, conducting performance reviews, and addressing any issues within the team
• Providing ongoing training to enhance the team’s skills in guest service, local knowledge, and specific tasks.
• Ensuring each resident receives a tailored experience based on their individual needs and preferences.
• Managing the concierge department’s budget and resources.

Benefits

• 28 days annual leave including bank holidays
• Pension Scheme
• Salary review after 6 month probation