Estates Manager – Premium Residential Development – Harrow

Are you ready to take the lead at a high-spec, growing residential development? We’re seeking a confident and hands-on Estates Manager to oversee operations, manage the concierge team, liaise with contractors, and ensure a first-class resident experience across five buildings and over 800 units.

The Role:

• Directly manage a concierge team of 8, ensuring service excellence and staff development.

• Liaise with cleaning and maintenance contractors, overseeing quality and costs.

• Maintain operational knowledge of building systems (boilers, HVAC, lifts, alarms) to ensure safety and efficiency.

• Act as the main resident contact for escalated issues, ensuring a premium service experience.

• Oversee daily estate operations, events, deliveries, and communal areas while maintaining health, safety, and security standards.

• Produce and monitor operational reports, KPIs, and service audits.

The Candidate:

• Charismatic, confident, and assertive – able to hold their own with staff, residents, and contractors.

• Experienced in managing large residential developments and multi-disciplinary teams.

• Hands-on, operationally aware, and comfortable with technical building systems.

• Focused on service excellence and creating a premium resident experience.

• Adaptable and personable, capable of navigating a diverse resident base.

Perks & Details:

• Competitive salary of £70,000

• Monday-Friday, 9am-5pm – excellent work-life balance

• Private healthcare and pension scheme

• Generous annual leave entitlement

• Permanent, high-profile role with strong visibility and influence

• Significant scope for career progression as the site grows

• Opportunity to lead and shape a concierge/operations team

• Involvement in a premium, luxury residential development

• Access to ongoing training and professional development

This is a fantastic opportunity for someone ready to step into a growing site and shape its operational success. If you’re ambitious, hands-on, and passionate about premium residential management, we’d love to hear from you.