Position: Luxury Residential Concierge
Location: Belgravia, London
Hours of work: 20:00pm to 08:00am (4 nights on 4 nights off)

Salary: £29,000 p/annum

About the Role

The Concierge serves as the face of the building and plays a critical role in creating an exceptional living experience. You will be responsible for delivering a world-class, personalised service that reflects the prestige of the building and the expectations of its residents. This role combines front-of-house excellence, lifestyle assistance, operational coordination, and discreet support while ensuring the residence is safe, welcoming, and efficiently run.

Key Responsibilities

• Provide a warm, polished, and professional welcome to residents and their guests.
• Build positive relationships with residents while maintaining absolute discretion at all times.

Building Operations & Coordination

• Maintain an immaculate reception and lobby area at all times.
• Manage all incoming deliveries, mail, and packages, ensuring secure and timely distribution.
• Log and report maintenance issues, liaising with contractors and the Building/Estates Manager to ensure swift resolution.
• Monitor CCTV, access control systems, and general security to safeguard the building.
• Maintain accurate daily logs, incident reports, and handover notes.

Security & Compliance

• Ensure only authorised residents, guests, and contractors access the property.
• Uphold health & safety standards and emergency procedures.
• Assist in evacuations or incidents with calm, clear communication.

Key Skills & Attributes

• Previous experience as a high-end residential concierge or luxury hotel receptionist
• Impeccable personal presentation and refined communication skills.
• Exceptional customer service ethos with a genuine desire to go above and beyond.
• High emotional intelligence, diplomacy, and discretion.
• Ability to multitask effectively and remain composed under pressure.
• Strong organisational skills with meticulous attention to detail.
• Tech-literate with familiarity in building management systems (BMS), digital logs, and access control software.

Requirements

• Right to work in the UK.
• Flexibility to work a shift pattern – 4 nights on 4 nights off
• Excellent spoken and written English; additional languages a strong advantage.

What We Offer

• Competitive salary commensurate with experience and annual salary reviews.
• A prestigious working environment in one of London’s most exclusive neighbourhoods.
• Opportunities for ongoing training and personal development.
• Discounted gym membership to help with well-being.
• Enhance pension
• The chance to play a key role in shaping a seamless and exceptional resident experience.