Temporary Head Concierge – Residential

Shift Pattern – Mon – Fri 10:00-15:00

We are currently looking for a head concierge to join us in 5*, high end residential building in the City of London on a temporary basis. You will have the luxury of working with one of the largest, award winning property management companies in the city of London. Our client offers shift flexibility, opportunities to go permanent and training!

A head concierge’s role entails;

• Leading the onsite team, ensuring policies and procedures are being followed. Providing any additional support with training, development, guidance and reporting any issues to the relevant parties.
• Managing the front desk in a hands-on role, this includes concierge duties such as managing parcels, issuing keys, responding to resident queries and complaints in a timely and professional manner.
• Support with the day-to-day operational running of the estate, ensuring high site standards and the deliverance of exceptional customer service and the implementation of SOPs.
• Managing the onsite team to include appraisals, one to ones, performance management, training and development and any other staffing matters as required.
• Carrying out health and safety inspections, daily audits, plant room checks and reporting as required. Also, ensuring any action points are attended to in a timely manner.
• Overseeing contractors and ensuring Permits to Work are correctly completed and accompanied by Risk Assessments and Method Statements (RAMS).
• Ensure the estate meets all Health and Safety Standards including cleanliness.
• Liaise with residents and contractors regarding routine repair and maintenance requests. Monitor work to completion.
• Undertake the general duties as required by management and in accordance with industry best practise.

A Concierge’s position is largely customer focused and requires a high calibre and proactive individual to provide a welcoming, courteous, and polite reception to all residents and maintain the high standards of the residential developments at all times.

If you are interested, please apply directly with your CV or give us a call on 020 7430 8090.

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