Job Title: Assistant Development Manager

Salary: upto £28,000

Working hours: 9:00am – 17:00pm Mon to Fri

Location: Southampton

Are you an organised and proactive administrator with a passion for property management?

As an Assistant Development Manager, you’ll play a key role in helping us achieve our vision of becoming the UK’s favourite residential property manager by:

• Living our values in everything you do-building strong relationships, communicating with confidence, and consistently delivering high‑quality work.

• Maintaining a well‑presented, safe, and welcoming environment for residents and guests, ensuring the development is clean, secure, and cared for at all times.

• Supporting the Development Manager in upholding the highest health and safety standards across the site.

Duties:

• Provide timely Planned Preventative Maintenance and Reactive Maintenance support to the Development.
• Liaise with and provide access to authorised contractors and tradesmen, notifying the Development Manager of start / completion of work accordingly.
• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met.
• Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Assisting with the drafting, control and reporting of the service charge budget and expenditure for the development.
• In conjunction with the development manager, participating in all customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Effective liaison with customers; communicating operational issues on a daily basis, attending to any issues and enquires and ensuring matters are resolved.
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development.
• Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame.
• Ensuring reactive/planned works are conducted to a high quality.
• To ensure all irregular incidents are investigated and reported to the development manager.
• Provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
• Defect management
• Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Benefits:

• 23 days annual leave
• Increase of annual leave by 2 days after 2 years of service
• Holiday Buy and Sell, you may only choose to flex holiday in the annual enrolment window during December.
• Enhanced Pension scheme
• Life Assurance, increasing above core cover (taxable benefit)
• Private Medical Insurance (taxable benefit)
• Critical Illness Cover for yourself (taxable benefit)
• Health Cash Plan (taxable benefit)
• Tax free Childcare vouchers (closed to new entrants:
• Eyecare Vouchers
• Flu Vouchers