Job title: Head Concierge

Location: Hounslow

Job type: Full time, Permanent

Salary: 38,000 – £40,000 depending on experience

Rota: 09:00am to 5:00pm Mon-Fri

About the Role:

We are looking for an organised, people focused Concierge to join a residential team in Uxbridge. As the main point of contact at the front desk, you will assist with on-site deliveries, address customer queries, handle service requests and day-to day duties, ensuring a smooth and welcoming experience for all.

Key Responsibilities:

• Greet residents and guests, manage calls and front desk enquiries.
• Maintain high standards of customer service and professional appearance.
• Handle complaints calmly and effectively.
• Oversee site security, including CCTV monitoring and access control.
• Manage deliveries, mail, and key logs accurately.
• Monitor and report Health & Safety or security issues; act in emergencies.
• Perform regular site inspections and report maintenance issues.
• Enforce fire safety protocols while on duty.
• Provide clear shift handovers and assist the Building Manager as required.

Skills and Experience:

• Proven experience in a front-of-house or concierge role, with a strong emphasis on delivering outstanding customer service.
• Confident and articulate communicator, demonstrate effective verbal and written communication skills.
• Ability to build strong relationships with a diverse range of customers and clients.
• Proficient in administrative tasks and electronic record-keeping. Exhibit strong attention to detail.
• Strong problem-solving skills and the ability to handle challenges effectively.

Benefits:

• 23 annual leave + bank holidays
• Enhanced pension
• Access to training and development
• Opportunity to progress within the company