Head Concierge – Luxury Residential Development (Chelsea)

We are seeking an experienced and highly professional Head Concierge to lead operations at an exclusive luxury residential development in Chelsea. This prestigious property offers a boutique living experience, with a limited number of residents, requiring a personalised and detail-oriented approach to service.

This role is ideal for a concierge professional with a strong background in high-end residential environments, who is passionate about delivering exceptional customer experiences and building meaningful relationships with residents.

Location: Chelsea
Hours: Monday to Friday, 08:00 – 18:00
Salary: £35,000 – £38,000 (depending on experience)

The Role

As Head Concierge, you will be responsible for overseeing all front-of-house operations and ensuring the highest standards of service, safety, and resident satisfaction. You will lead a small team and act as the primary point of contact for residents, guests, contractors, and managing agents.

You will bring a personable and proactive approach, consistently going above and beyond to anticipate and meet residents’ needs while maintaining professionalism, discretion, and respect at all times.

Key Responsibilities

• Lead, manage, and support a team of 3 concierge staff (1 day concierge, 2 night concierge), ensuring consistent delivery of exceptional service across a 110-unit development
• Oversee the day-to-day operations of the development and act as the main point of contact for incidents, queries, and service requests
• Provide a warm and professional welcome to residents and visitors, handling all enquiries in person and via telephone
• Maintain the security and safety of the building, including monitoring CCTV and ensuring adherence to all security procedures
• Control and record the issuing and return of keys, ensuring strict compliance at all times
• Build strong relationships with residents, leaseholders, and managing agents through clear and attentive communication
• Ensure full compliance with management agreements, lease obligations, and service standards
• Support asset management activities, ensuring maintenance schedules, risk actions, and mobilisation tasks are completed efficiently
• Conduct risk assessments, health & safety checks, and routine compliance testing, ensuring all issues are promptly addressed
• Perform and record weekly fire alarm, lift alarm, and other statutory tests, reporting any concerns to the Property Manager
• Manage all deliveries, parcels, and registered mail, ensuring secure handling, accurate logging, and resident notification

About You

We are looking for a confident and experienced professional who thrives in a high-end residential setting and takes pride in delivering outstanding service.

You will ideally have:

• Previous experience in a similar role within residential or property environments
• Proven experience managing teams, contractors, and building operations in a busy development
• A strong track record of delivering exceptional customer service
• Good knowledge of health & safety, fire safety, and security procedures
• The ability to handle confidential information with discretion and professionalism
• Excellent interpersonal skills, with a natural ability to build rapport and trust

Benefits

• Sponsorship towards industry-recognised qualifications (e.g. TPI, IOSH, NEBOSH)
• Enhanced pension scheme
• Life insurance
• Discounted gym membership
• Clear opportunities for career progression