DUTY MANAGER – LUXURY RESIDENTIAL

Location: West London | Salary: £35,000-£37,000 DOE | Shifts: 4 on / 4 off | Immediate Start Possible

Join a major new and growing residential community and lead a busy front-of-house team, ensuring exceptional resident experience. Perfect for candidates from hotels or premium hospitality who thrive in fast-paced, high-standard environments, with strong management experience.

ROLE HIGHLIGHTS:

• Lead concierge/front-of-house team
• Drive service standards & resident satisfaction
• Manage rotas, holidays, sickness & lateness
• Oversee day-to-night handovers
• Handle high-volume operational workload
• Work with site leadership to streamline operations
• Busy, high-visibility role in a professional environment!

SHIFT MODEL:

• 4 on / 4 off (day-based rotation)
• Hours likely 7am-7pm or 8am-8pm
• Elevated role beyond basic concierge tasks

IDEAL CANDIDATE:

• Thrives under pressure & leads from the front
• Operationally resilient & proactive
• Maintains high standards consistently
• Hotel or high-end service experience preferred
• Certifications (IOSH, Security, TPI) a bonus

BENEFITS:

• Health & Wellbeing: Health Cashback Scheme, Health Support, Well-being Apps & Free Counselling
• Financial Security: Group Life Insurance
• Career Growth: Annual Salary Reviews & Career Progression Training
• Lifestyle Perks: Gym & Retail Discounts
• Learning & Leisure: Shared Audible & Kindle Library
• Rewards & Recognition: Cash Bonus for Referring a Friend, Customer Feedback Bonus, Referral Incentive Scheme, Length of Service Annual Leave

WHY APPLY!?

• Lead a high-performing team in a flagship residential development
• Real operational ownership & visible impact
• Busy, rewarding role with growth potential
• Immediate start available