Live-In Porter

North West London
£29,000 – £34,000 per annum
Live-In Accommodation Provided

8am – 6pm / Monday – Friday

Overview

A luxury residential development in North West London is seeking a professional and proactive Live-In Porter to oversee the day-to-day presentation, security, and smooth running of the building.

This is a hands-on role suited to someone with strong customer service skills, excellent attention to detail, and previous experience within residential, concierge, porter, caretaker, or facilities environments.

Benefits

• Live-in accommodation provided
• All bills and rent covered
• Pension contributions
• 28 days annual leave including bank holidays
• Supportive and stable working environment
• Long-term opportunity within a high-end residential development

Key Responsibilities

General Duties

• Provide on-site assistance to residents, including dealing with queries, issuing spare keys, and accepting deliveries
• Ensure the security of the building through CCTV monitoring and regular patrols
• Report maintenance issues to the Property Manager and maintain accurate records
• Handle resident enquiries and complaints professionally
• Maintain daily records of incidents, contractor visits, and site activity
• Ensure communal and car park areas are clean, tidy, and well maintained
• Arrange holiday cover in advance where required

Daily Duties

• Remove rubbish bags from outside residents’ flats morning and evening
• Ensure refuse areas are kept clean and organised
• Maintain cleanliness throughout the site, including communal areas and external grounds
• Conduct internal and external building patrols
• Manage key handling procedures securely and accurately
• Accept parcels and deliveries on behalf of residents when required
• Clean and maintain reception areas, communal windows, mirrors, lifts, carpets, and marble flooring
• Check and replace lighting where necessary
• Ensure scaffolding alarms and safety procedures are followed during works

Weekly Duties

• Mop and maintain entrance and reception flooring
• Sweep and mop stairways
• Vacuum lift lobbies and maintain communal presentation
• Test fire alarms and emergency lighting systems
• Manage refuse collections and bin movements in line with council schedules

Additional Duties

• Carry out minor maintenance and touch-up works
• Maintain gardens and external areas including mowing lawns, trimming bushes, watering plants, and removing weeds/leaves
• Ensure pathways and car park areas are safe during winter conditions, including gritting and snow removal
• Adjust car park lighting timers seasonally
• Monitor and replenish cleaning supplies as required

Candidate Requirements

• Previous experience within residential porter, concierge, caretaker, or facilities roles preferred
• Strong customer service and communication skills
• Reliable, proactive, and highly organised
• Basic maintenance/handyman skills advantageous
• Able to work independently and take ownership of the site
• Good understanding of health & safety and security procedures