Temporary Estate Manager

South Kensington

Mon – Fri 08:30-17:00

Up to 70k (Pro Rata)

The Estate Manager is responsible for the day-to-day management of the development and its staff. Whilst taking a strategic overview they will need to plan to maximise revenues, control expenditure and provide superior levels of customer service. The manager must also pay attention to detail, setting an example for staff to deliver a standard of service and presentation that meets the development and its resident’s needs and expectations.

Main Duties and Responsibilities;

General

• Maintain high standards and quality service by establishing and enforcing organisation standards.
• To ensure all staff have a customer focus approach to their roles and responsibilities.
• To be the first point of contact for all resident queries as and when required.
• To undertake subsidiary objectives by establishing plans, budgets and results measurements.
• To enforce the development’s brand image by collaborating with customers, the Managing Agent, the client and employees.
• The Estate Manager is expected to be flexible and undertake reasonable additional duties as required by the managing agent and client.
• To report any defect, or health and safety concern, no matter what its nature, to your line manager.

Supervisory

• To manage in a supportive and motivational manner to ensure high, appropriate and attainable standards are achieved, providing coaching and training as appropriate. Ongoing liaison with, and reporting to, the Managing Agent will be required.
• To manage the on-site staff in conjunction with the Managing Agent to include regular staff appraisals and personal development plans, preparation of agreed work rotas and the setting of daily tasks for the staff.
• To oversee all additional lifestyle services provided by the development to its residents.
• To arrange and conduct induction and ongoing training in conjunction with the Managing Agent for all staff on the following:

• The development’s policies and procedures.
• Customer Service training.
• Technical and Behavioural Skills training.
• Building management systems.
• Plant room / M&E equipment.
• General Health and Safety.

• To hold regular briefings and communication meetings with staff.
• To complete periodic out of hours visits (weekend, evening and nights) to the development to review the operation, provide additional support to the staff and complete training.
• To deal with administrative matters relating to the management of the building/development and staff. To work closely in co-operation with the Managing Agent, keeping them well informed of events and issues, which affect the building. To provide written building reports to the Managing Agent on a weekly basis.

Records

• To plan, develop, monitor, evaluate and audit systems and procedures to ensure continuous improvement of all aspects of the development’s core services.
• To maintain records of central stores for the development, ensuring that appropriate quantities of materials are always maintained.
• To maintain records of all overtime, sickness and holiday for all staff and to submit the relevant forms to the Managing Agent at the required times.
• To collate and oversee the daily management of records and logs relating to all aspects of the day to day running of the development.

Required Experience and Technical Competency

• Excellent verbal and written communication skills
• Excellent IT and numeracy skills
• Relevant IRPM qualifications, or willingness and ability to obtain within first year of employment.
• Experience in a supervisory or managerial role in a high-end customer service establishment.
• Some experience in project management and the ability to deliver within required time scales.
• Knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures.
• Practical application and working knowledge of Health and Safety requirements and legislation.