Job Title: Day Concierge

Shift Pattern: 4 on, 4 off

Working Hours: 7:00am – 7:00pm

Salary: £27,500 per annum

Abbatt are currently recruiting for a professional and customer-focused Day Concierge to join a prestigious residential development in Whitechapel, East London.

This is an excellent opportunity for someone who enjoys providing exceptional customer service and creating a safe, welcoming environment for residents, visitors, contractors, and guests. As the first point of contact within the development, you will play a key role in ensuring residents receive a high standard of service while supporting the smooth day-to-day operation of the building.

Ideal Skills

• Excellent customer service and communication skills
• A friendly, professional, and approachable manner
• Strong organisational skills with the ability to prioritise tasks
• Good understanding of fire safety, health & safety, and security procedures (training can be provided)
• Ability to handle confidential information with discretion and professionalism
• A proactive approach with the ability to remain calm under pressure

Key Responsibilities

• Welcome residents, visitors, and contractors, providing a professional and friendly front-of-house service
• Respond to resident enquiries promptly, both in person and over the telephone
• Support residents with day-to-day requests, ensuring exceptional customer service at all times
• Monitor CCTV systems and help maintain the security of the building and its occupants
• Carry out regular building patrols, reporting any maintenance or security concerns
• Coordinate contractor access and ensure all visitors comply with site procedures
• Record and report incidents, health & safety concerns, and security issues in line with company procedures
• Manage the secure issue and return of keys, maintaining accurate records
• Receive, organise, and distribute parcels, registered mail, and deliveries
• Notify residents when deliveries are available for collection and ensure items are released to authorised recipients only
• Help maintain a clean, safe, and welcoming reception and communal areas

Benefits

• Salary of £27,500 per annum
• 4 on, 4 off shift pattern (7:00am – 7:00pm)
• Life insurance cover
• Gym membership contribution
• 4% employer pension contribution
• Access to accredited training and career development opportunities
• Opportunity to work within a premium residential development in Whitechapel