Day Concierge

Location: East London (Tower Hamlets)
Shift Pattern: 4 Days On / 4 Days Off, 8:00am – 8:00pm
Salary: £28,500 per annum

About the Role

We are looking for a professional, organised, and customer-focused Day Concierge to join a busy residential development in Tower Hamlets.

As the first point of contact for residents, guests, contractors, and visitors, you will play a key role in delivering an exceptional customer experience while ensuring the safety, security, and smooth day-to-day operation of the development. This is an excellent opportunity for someone who enjoys working in a people-focused environment and takes pride in providing outstanding service.

What We’re Looking For

The ideal candidate will have some or all of the following experience:

• Previous experience in a residential, concierge, or hospitality environment.
• A strong background in delivering exceptional customer service.
• Experience coordinating contractors and overseeing building works within a busy development.
• A good understanding of fire safety, health & safety, and building security procedures.
• The ability to handle confidential information with professionalism, discretion, and integrity.
• Excellent communication, organisational, and problem-solving skills.

Key Responsibilities

• Provide a warm and professional welcome to residents, visitors, and contractors.
• Respond promptly and efficiently to telephone calls, emails, and front desk enquiries.
• Assist residents, guests, and visitors with day-to-day requests and support.
• Maintain the security of the building, including monitoring CCTV and supporting the effective operation of parking facilities.
• Conduct regular patrols of the building, reporting any maintenance issues, hazards, or security concerns.
• Accurately report and respond to health & safety issues, incidents, complaints, and emergency situations.
• Manage the secure issue and return of keys, maintaining accurate records at all times.
• Receive, log, store, and distribute parcels and registered mail in line with company procedures.
• Notify residents of deliveries and ensure all collections are signed for.
• Deliver a consistently courteous, professional, and helpful service to residents, guests, contractors, suppliers, and members of the public.

Benefits

• 20 days annual leave
• Enhanced pension scheme
• Ongoing training and development opportunities
• Opportunity to complete accredited courses to support career progression
• Friendly and supportive working environment

Please note: Due to the high volume of applications we receive, if you have not heard from us within two weeks of submitting your application, unfortunately you have not been successful on this occasion. We thank you for your interest and wish you every success in your job search.