Night Concierge – High-End Residential

Location: Central London
Salary: £28,000 – £30,000

Hours: Wednesday-Friday + every other Saturday
Shift: 7pm – 7am
Employment: Full-time/Permanent

The Opportunity

An excellent opportunity has arisen for a Night Concierge to join a small, prestigious residential building in London, comprising of 30 flats.

This is a fantastic role for someone who takes pride in delivering a professional, discreet and first-class service to residents and guests. Working as part of a small team, you will be responsible for the smooth running of the front of house throughout the night.

Key Responsibilities

• Providing a warm, professional and discreet welcome to residents and guests
• Managing the reception and front-of-house area throughout the night
• Monitoring access to the building and ensuring appropriate security procedures are followed
• Handling resident requests and enquiries in a calm and professional manner
• Managing deliveries, post and couriers
• Monitoring CCTV and building systems
• Conducting regular checks of communal areas and reporting any issues
• Responding appropriately to maintenance issues, incidents and emergencies
• Liaising with contractors, emergency services and relevant stakeholders when required
• Maintaining accurate handover notes and communicating important information to the day team
• Ensuring the building remains secure, well-presented and running smoothly overnight
• Providing consistently high levels of customer service to residents

About You

We’re looking for someone who is professional, reliable and genuinely enjoys working in a customer-facing environment.

You will ideally have:

• Previous experience in a residential concierge or front of house role
• Excellent communication and interpersonal skills
• A polished and professional presentation
• A calm and composed approach, particularly when dealing with unexpected situations
• Strong attention to detail and good organisational skills
• The ability to work independently and use initiative during the night
• A discreet and professional approach when dealing with residents and their personal requirements
• Previous experience within a luxury residential, five-star hotel or premium environment is advantageous

Salary & Benefits

• £28,000-£30,000 per annum
• Permanent, full-time position
• 28 days’ annual leave including bank holidays
• Company pension scheme
• Long-term career development opportunities
• Opportunity to work within a prestigious residential environment
• Professional and supportive working environment

This is an ideal opportunity for an experienced Night Concierge, Night Porter or Night Front of House professional looking to move into a high-end residential environment and build a long-term career in luxury property.