Residential Estate Manager

Salary: £48,000 per annum
Working hours: Monday – Friday, 9:00am – 5:00pm ( 35 hours p/week )
Location: Cross Harbour

Development Information

• High-rise buildings
• 20 blocks
• Direct management of 6 staff, including an Estate Assistant

Profile

Our client is the UK’s leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector.

Responsibilities

• Ensure effective service levels and act as the representative towards customers, clients and developers as appropriate, ensuring all aspects of the development are fully presentable, serviced and properly maintained.
• Directly manage and support a team of 6 staff, including an Estate Assistant, providing leadership, guidance, training and performance management.
• Maintain effective working relationships with the committee of any Residents Association, RMC or RTM.
• Attend meetings as appropriate and identify and deliver ongoing training needs to support the team.
• Utilise appropriate internal and external methods and support to ensure the effective operation of the development.
• Conduct frequent reviews with direct reports, providing constructive feedback and coaching and ensuring KPIs and SLAs are met.
• Manage internal resources and staff performance, setting guidelines, managing holiday and sickness absences and organising shift cover, including emergency cover where required.
• Maintain cost control and review expenditure and accounts, including setting service charges and presenting accounts, together with preparation and presentation of bi-monthly financial summary reports.
• Arrange and attend proactive customer, contractor and client meetings, ensuring issues are promptly administered and dealt with within agreed timeframes.
• Respond to complaints up to Stage 1 and collaborate with the Regional Manager on Stage 2 complaint responses.
• Review year-end accounts and monitor financial performance, providing quarterly reporting to the client.
• Complete risk assessments, health and safety checks and routine testing requirements, ensuring any concerns are acted upon and completed within the required timeframe.
• Monitor and supervise contractors carrying out works on and around the development.
• Maintain knowledge of building safety requirements and relevant legislation.
• Raise and monitor works orders, ensuring all works are delivered within designated timeframes.
• Maintain knowledge of Section 20 consultation requirements and work closely with the major works team to expedite outstanding major works.
• Ensure reactive and planned works are conducted to a high standard.
• Ensure all irregular incidents are investigated and reported to the Development Manager.
• Provide a response to emergency queries outside normal office hours, directing colleagues as appropriate and attending where necessary.
• Carry out regular inspection audits of the site and take or organise remedial action where required.
• Ensure the fabric of the buildings, both externally and internally, is maintained and serviced to a high standard, including achievement of all KPIs.

Essential Experience

• TPI Level 2 or above.
• Essential – experience managing a service charge budget.
• Strong residential property management experience.
• Minimum 3 years’ experience in a similar Property Manager, Building Manager or Development Manager role.
• Experience managing and developing a team.
• Up-to-date knowledge of relevant building, health and safety and residential property legislation.

Benefits

• Birthday off
• 25 days annual leave plus bank holidays
• Death in service – 2 x annual salary
• Private medical insurance
• Enhanced pension scheme
• Childcare vouchers, renewed every January
• Long service awards – 10 years