Deputy Porter

Hours: 54 hours per week
Salary: £38,000 per annum, depending on experience

Location: West London

Working Pattern

The role is based on a five-day working week:

• Monday, Tuesday and Friday: 9:00am – 7:00pm (10-hour shifts)
• Thursday: 7:00am – 7:00pm (12-hour shift)
• Saturday or Sunday: 7:00am – 7:00pm (12-hour shift)

About the Role

We are looking for an experienced, professional and dependable Deputy Porter to join the team at a prestigious residential estate comprising five mansion blocks and approximately 100 flats.

Working closely with the Resident Head Porter, you will play an important role in the smooth day-to-day running of the estate. You will also work alongside the on-site Yardman and Cleaner, helping to maintain high standards of service, presentation, security and safety throughout the property.

This is a highly visible, resident-facing position, so we are looking for someone who is approachable and courteous while also being confident, proactive and capable of dealing calmly and professionally with challenging situations.

About You

The successful candidate will ideally have:

• Previous experience working within mansion blocks, residential estates or similar high-end developments.
• A good understanding of older residential buildings and their infrastructure, including ageing pipework and common causes of water leaks.
• The ability to carry out initial investigations into reported leaks, identify potential sources and communicate effectively with residents and contractors.
• A smart, professional appearance suitable for a front-facing residential position.
• Excellent spoken and written English.
• Strong interpersonal and communication skills, with the ability to deal confidently with residents, visitors, contractors and managing agents.
• A calm, professional and assertive approach when handling difficult or unexpected situations.
• Excellent attention to detail, with the ability to maintain accurate records, reports and site diaries.
• A strong understanding of security procedures, particularly the importance of securely managing and recording residents’ keys.
• A good working knowledge of fire safety requirements and procedures, particularly in high-rise residential buildings.

Key Responsibilities

Your responsibilities will include:

• Supervising and liaising with contractors working within communal areas and individual flats.
• Managing the secure issue and return of residents’ keys and maintaining accurate records in accordance with site procedures.
• Carrying out regular patrols of all five residential blocks.
• Monitoring communal areas and ensuring they remain clear of personal belongings, obstructions and potential hazards.
• Checking contractors working inside flats to ensure communal areas and common parts are properly protected.
• Ensuring contractors comply with site requirements and relevant building regulations.
• Monitoring the use of passenger lifts by contractors and ensuring they are used appropriately.
• Ensuring contractors do not leave materials, tools, equipment or waste in communal areas.
• Assisting with the investigation, recording and reporting of maintenance issues, including water leaks and other building-related concerns.
• Maintaining comprehensive site diaries, records and incident logs.
• Supporting the implementation and monitoring of fire safety procedures and promptly reporting any concerns.
• Providing residents and visitors with a consistently professional, courteous and helpful service.
• Assisting the Resident Head Porter with the general day-to-day operation and smooth running of the estate.

The successful candidate will be someone who takes pride in their work, understands the importance of maintaining high standards and is comfortable taking responsibility in a busy residential environment.