Day Concierge

Location: Wembley, West London
Salary: £26,500 per annum
Hours: 4 on / 4 off shift pattern
Contract: Permanent
Start Date: ASAP

The Role

We are looking for a professional and customer-focused Concierge to join a high-end residential development in Wembley Park, within walking distance of Wembley Stadium.

The Concierge will act as the main point of contact for residents, visitors and contractors, providing a welcoming and professional front-of-house service. The role is varied and includes resident support, parcel management, bookings, key handling, site patrols and reporting maintenance, security and building issues.

Key Responsibilities

• Act as the main point of contact for residents, visitors and contractors, providing a professional and welcoming service.
• Provide information and assistance to residents regarding the development and surrounding area.
• Manage bookings and access to communal facilities.
• Receive, organise and distribute resident parcels and deliveries.
• Manage deliveries and returns in line with site procedures.
• Manage resident keys, ensuring all keys are accurately signed in and out.
• Carry out regular site patrols and report maintenance, security and health and safety issues.
• Investigate and report building faults and incidents, including leaks, fire alarms and security concerns.
• Record all incidents, defects and actions accurately within the relevant systems.
• Deal with first-level resident complaints and queries, following issues through to resolution where possible.
• Maintain clear and detailed shift handovers for the wider team.
• Liaise with contractors and the wider site team regarding outstanding works and maintenance requirements.
• Carry out any other reasonable duties required to support the smooth running of the development.

About You

The ideal candidate will have:

• Live in or locally to Wembley (MUST)
• Previous experience in a residential concierge or front-of-house role.
• Excellent customer service skills and a professional, approachable manner.
• Confident verbal and written communication skills.
• The ability to build strong relationships with residents, visitors and colleagues.
• A proactive and solutions-focused approach to dealing with issues.
• The ability to work independently as well as part of a wider team.
• Strong organisational and administrative skills with good attention to detail.
• Good IT skills and confidence using electronic systems.
• A good understanding of health and safety.
• The ability to remain calm and professional under pressure.
• Good time management and the ability to prioritise a varied workload.
• A willingness to go above and beyond to provide an excellent resident experience.

What’s on Offer

• £26,500 per annum
• 4 on / 4 off shift pattern
• Permanent position
• Residential development in Wembley Park
• Walking distance to Wembley Stadium
• 20 days’ annual leave plus bank holidays
• Pension contributions
• Training and development opportunities
• Career progression opportunities
• Varied customer-facing role within an established residential team