Hours: 10:00-16:00; Saturday & Sunday

Salary: £13.20 per hour

Location: Haggerston (E8 – nearest station is Haggerston on the Windrush line)

We currently have an amazing opportunity for a new Weekend Concierge at our charming residential development of 137 flats, located in Haggerston, East London (E8).

The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way.

Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others.

We will require 2 years’ minimum of residential concierge experience at a luxury establishment.

Main duties and responsibilities:

• Meet and greet residents, visitors and contractors in a courteous and professional manner.
• Act as the first point of contact for telephone, intercom, email and face-to-face enquiries, responding efficiently and positively.
• Receive, record and manage parcels and packages on behalf of residents.
• Release parcels, keys and other logged items to residents, checking identification where necessary and verifying written authorisation for third-party collections.
• Record residents’ written instructions on the concierge database and ensure all relevant information is accurately filed.
• Ensure new residents register with the concierge team and update apartment profiles with their contact details.
• Issue welcome letters, provide site information and assist residents with database login details.
• Programme door-entry fobs and key cards and update intercom contact details where applicable.
• Report resident complaints and breaches of lease, including noise disturbances, unauthorised subletting and pet-related concerns, to the Building Manager.
• Assist with arranging apartment access for contractors carrying out maintenance, inspections and other scheduled works.
• Complete end-of-shift parcel and key audits, resolving any discrepancies before handover.
• Carry out weekly fire alarm, lift alarm and other required safety tests and inspections, recording results and reporting faults to the Building Manager.
• Maintain a good understanding of the site’s fire activation, emergency evacuation procedures and designated assembly points.
• Conduct basic patrols of communal areas and the building, identifying and reporting maintenance, security, cleanliness and health and safety issues.
• Report hazards, defects, spillages and other concerns promptly, taking appropriate action within the scope of the role.
• Carry out occasional floor mopping when required to address spillages or maintain the cleanliness and safety of communal areas.
• Help maintain clean, tidy and presentable reception areas, corridors and other shared spaces.
• Update handover notes at the end of each shift to ensure colleagues and temporary staff are informed of outstanding issues and important site developments.

General:

• Comply with company policies and procedures relating to email, telephone and internet use.
• Maintain a smart, tidy and professional appearance in accordance with the company dress code.
• Follow all site health and safety procedures and personal protective equipment requirements.
• Assist with general site duties and undertake other reasonable tasks as directed by the Account Manager or Managing Agent.

If this position is of interest to you, please send your CV across.

Unfortunately, if you’ve not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.