Job Title: Day Concierge

Location: East London
Shift Pattern: Thursday to Sunday
Working Hours: 8:00am – 8:00pm (12-hour shifts, including a 1-hour unpaid lunch break)
Salary: £22,000 per annum

About the Role

Abbatt are currently recruiting for a professional, friendly and customer-focused Day Concierge to join a modern residential development in East London.

This is an excellent opportunity for someone who takes pride in delivering outstanding customer service and creating a welcoming, safe and professional environment for residents, guests, contractors and visitors.

As the first point of contact within the development, you will play an important role in ensuring the smooth day-to-day running of the building while providing a high standard of service and support to residents.

Ideal Experience & Skills

• Previous experience in a concierge, front-of-house, residential or hospitality role.
• A strong background in delivering excellent customer service.
• Excellent communication and interpersonal skills, with a friendly and professional approach.
• Experience coordinating contractors, suppliers and building maintenance activities.
• A good understanding of fire safety, health and safety, and building security procedures.
• The ability to handle confidential information with discretion and professionalism.
• A proactive, reliable and organised approach, with the ability to work independently and as part of a team.

Key Responsibilities

• Welcome and greet residents, guests and visitors, ensuring a friendly and professional first impression at all times.
• Respond to resident and visitor enquiries both in person and over the telephone, providing assistance in a timely and professional manner.
• Deliver a consistently high standard of customer service, ensuring residents feel valued and supported.
• Maintain the security of the building by monitoring CCTV, controlling access and supporting the smooth operation of parking facilities.
• Carry out regular patrols of the development, identifying and reporting any maintenance issues, faults or security concerns.
• Liaise with contractors, suppliers and maintenance teams, assisting with the coordination of building works where required.
• Ensure all health and safety concerns, security incidents, complaints and accidents are reported and recorded appropriately.
• Manage the issuing and return of keys, ensuring they are only released to authorised individuals and accurate records are maintained.
• Receive, organise and manage all deliveries, parcels and registered mail.
• Ensure parcels and registered mail are handed over to the correct residents and signed for where required.
• Notify residents promptly when deliveries are ready for collection.
• Maintain a clean, tidy and organised reception and concierge area at all times.
• Ensure all relevant procedures and building policies are followed throughout each shift.

Benefits

• Life insurance cover.
• Gym membership contribution.
• 4% pension scheme.
• Access to accredited training courses to support professional development and career progression.

Why Join Us?

This is a fantastic opportunity to join a professional residential team where delivering exceptional customer service, maintaining high standards and creating a positive resident experience are at the heart of the role.