Assistant Development Manager

Salary: Up to £35,000, depending on experience
Working Hours: Monday to Friday, 9:00am – 5:00pm
Location: East London

The Opportunity

Are you an experienced Senior Concierge or Property Administrator looking to take the next step in your career?

We are seeking a motivated and organised Assistant Development Manager to support the day-to-day management and smooth operation of a residential development in East London.

In this role, you will work closely with the Development Manager, helping to maintain the highest standards across the development, ensuring residents receive an excellent level of service and that the building remains safe, secure and well maintained.

You will play an important role in supporting the management team, coordinating contractors, overseeing maintenance activities and helping to deliver an exceptional living environment for residents.

Key Responsibilities

• Coordinate and support Planned Preventative Maintenance (PPM) and reactive maintenance across the development, ensuring works are completed promptly and efficiently.
• Liaise with authorised contractors and tradespeople, arranging access and keeping the Development Manager informed of work commencement and completion.
• Support the training and development of the site team, identifying training requirements, providing coaching and feedback, and helping to ensure KPIs and SLAs are consistently achieved.
• Monitor team performance, manage holiday and sickness absences, organise shift cover and coordinate emergency cover when required.
• Assist with the preparation, management and reporting of service charge budgets and expenditure.
• Work alongside the Development Manager to attend client, customer and contractor meetings, ensuring any actions and issues are followed up and resolved within agreed timescales.
• Maintain effective communication with residents, responding to day-to-day enquiries, addressing operational issues and ensuring a high standard of customer service.
• Carry out risk assessments, health and safety inspections and routine testing, ensuring any concerns are reported and resolved within the required timeframes.
• Monitor and supervise contractors carrying out works throughout the development, ensuring all work meets the required standards.
• Raise and monitor works orders, ensuring all maintenance requests are completed within agreed deadlines.
• Ensure both planned and reactive maintenance works are delivered to a consistently high standard.
• Investigate and report any unusual incidents or irregularities to the Development Manager.
• Provide support with out-of-hours emergency queries, directing colleagues appropriately and attending site when necessary.
• Assist with defect management, ensuring issues are recorded, monitored and resolved.
• Conduct regular site inspections and audits, arranging any necessary remedial works to ensure the building’s internal and external areas are maintained to an excellent standard.
• Support the achievement and ongoing monitoring of all site KPIs.

The Ideal Candidate

We are looking for someone who is proactive, organised and confident in supporting the management of a residential development.

Ideally, you will have:

• Previous experience as a Senior Concierge, Property Administrator, Assistant Property Manager or in a similar residential property role.
• TPI Level 2 qualification (desirable but not essential).
• Experience with budgets, service charges and financial administration.
• An understanding of building safety legislation and the Fire Safety Act.
• Good knowledge of health and safety requirements, including routine site checks and compliance procedures.
• Strong communication and customer service skills, with the ability to build positive relationships with residents, contractors and colleagues.
• The ability to manage competing priorities, work independently and support a team effectively.

Additional training and development will be provided by the Development Manager to help you build on your existing knowledge and experience.