NIGHT MANAGER – LUXURY RESIDENTIAL

Location: West London
Salary: £40,000-£44,000 DOE
Shifts: 4 on / 4 off Nights
Hours: 7pm – 7am
Immediate Start Available

Overview

An exciting opportunity for an experienced Night Manager to join a luxury residential development in West London.

This role is ideal for someone from a premium residential, hotel, or hospitality background who thrives in a fast-paced environment and can confidently lead overnight operations while delivering exceptional resident service.

Key Responsibilities

Resident Experience & Front of House

• Deliver exceptional customer service to residents and visitors
• Act as the main point of contact during night hours
• Handle resident queries, complaints, incidents, and emergencies professionally
• Maintain a welcoming, secure, and professional environment

Team & Operations Management

• Lead and support the night concierge/front-of-house team
• Ensure smooth day-to-night handovers
• Monitor service standards and operational performance
• Support rota management, absence cover, and team coordination

Site Operations & Security

• Conduct regular site inspections and patrols
• Monitor building presentation, cleanliness, and security overnight
• Respond to emergencies and escalate issues where required
• Liaise with contractors and emergency services when necessary
• Ensure compliance with health & safety procedures

Administration

• Complete incident reports, handover notes, and operational logs
• Report maintenance or operational issues to management

Ideal Candidate

• Experience within luxury residential, hotels, or premium hospitality
• Previous team leadership or management experience
• Strong customer service and communication skills
• Calm, proactive, and highly organised
• Confident handling operational issues independently
• Professional presentation and attention to detail

Desirable

• IOSH, security, or residential property qualifications
• Build to Rent or large residential development experience

Benefits

• Health Cashback Scheme & Wellbeing Support
• Group Life Insurance
• Annual Salary Reviews & Career Development
• Gym & Retail Discounts
• Audible & Kindle Library Access
• Referral Bonus Scheme
• Additional Annual Leave for Length of Service

Why Apply?

• Join a flagship luxury residential development
• Lead a busy and high-profile night operation
• Excellent progression opportunities
• Immediate start available