This post walks you through an example of answering a typical Concierge interview question using the STAR method.
Example Interview Question: Tell me about a time you dealt with an angry resident
An example response using the STAR Method:
SITUATION
In my last role as a concierge for a block of flats, a resident approached the reception angry that the lift was out of use.
TASK
First of all, I apologised. As a Concierge, I realise that I’m the first and primary point of contact for residents when it comes to any support they need at the place they call home, and I explained that I would escalate their complaint with the property management company.
ACTION
Following this, I informed the property management company, and put an out of service notice on the lift with the confirmed date for repair.
I also logged the complaint to ensure that my colleagues and the property management company had a record of the complaint and to ensure that it would be handled in a timely manner and not slip through the cracks. I then followed up with the resident.
RESULT
The result was a confirmed date for repair and the resident thankful for the communication and timely response.
Keep an eye for more posts like this and if there are interview questions you would like help with, let us know at enquiries@abbatt.co.uk.
