We want to make temping with us as easy as possible, so we’ve put together some of our most commonly asked questions.
Where can I expect to work?
You will be placed in our clients’ residential buildings across London. These buildings tend to be high-end apartment blocks/neighbourhoods and vary in size, from blocks of 3 up to 3000 units!
PAY
When is pay day?
You are paid a week in arrears and will receive your pay each Friday and your payslip the day before.
What is the hourly pay rate?
£10.50 per hour + holiday pay £1.27 per hour.
Do I have to complete a timesheet?
No, your Account Manager will keep a record of all assignments you work.
Who do I contact for payroll queries?
Zoey.Hart@abbatt.co.uk or Jessica.Josephs@abbatt.co.uk
Any changes to your personal information can also be sent to Zoey or Jessica.
HOLIDAYS & PAY
How is holiday paid?
Holiday can be paid along with your hourly rate or accrued.
You can request your accrued holiday amount to be paid out at any time. This will then be paid alongside your weekly pay.
Every hour you work in a temporary role, you accrue holiday pay. If you work a full week, this equates to 28 days’ paid holiday pro rata each year (including 8 days for the bank holidays).
Can I carry holidays into the next year?
No, accrued holiday must be paid before the last pay date of the year.
How are Bank Holiday assignments paid?
Where your shift starts on a Bank Holiday, you will be paid double time.
PENSIONS
Do I have a pension as a temp?
Nest is the workplace pension scheme set up by the government which all employees are automatically enrolled into. You will receive further information directly from Nest but please be aware enrolment may take up to 6 weeks.
If you wish to opt out, you must contact Nest directly as unfortunately we legally unable to do this for you.
ONBOARDING
What does onboarding look like?
You will receive our registration pack upon arrival to your face-to-face interview with us. If successful, you’ll receive a new starter park comprising new starter details, a 48-hour working week opt out, next of kin details, P46 and holiday pay preferences.
Once the above is completed, referencing will take place. We require references for the past 2 years of your employment, 1 year for cleaner/caretaker roles.
On completion of successful referencing, Jessica/Zoey will collect your availability and proceed to confirm your initial shifts. Please ensure you regularly update your Account Manager with availability and any changes as soon as possible.
You will receive your temporary worker contract at the time of your first shift being booked.
SHIFTS
Is there a minimum number of hours/shifts I can expect?
The nature of temporary work means we cannot guarantee any number of hours/shifts. The work available to our staff depends on the volume of holiday/sick/vacancy cover requests we receive from our clients.
Assignments are flexible and can fluctuate weekly. However, if you have full flexibility, it’s likely that you’ll receive a good number of shifts.
When will I know about upcoming shifts?
Your Account Manager will contact you regularly regarding upcoming shifts. Please ensure your availability is up to date to ensure you are contacted when shifts become available. Bookings come in on a daily basis so if a shift is not available now on dates you are looking for work, that does not mean there will not be shifts available later.
What’s next once I’m booked for a shift?
Once booked for a shift you will receive an email confirmation detailing the site location, dates and timings of your shifts. Also included in the email is the dress code and out of hours policy. If the site is a lone working site, you will be required to attend the handover with the permanent staff prior to your first shift. If the site is staffed 24 hours, you can arrive 1 hour prior for the handover. If the site is not lone working, you will be provided a handover on shift. Once you arrive at the location, enter via the main reception and inform the staff member of your name and that you have been booked by Abbatt.
How can I see all my shifts?
You will receive your upcoming shifts every Friday for the remainder of the month by email.
REPORTING PROCEDURES
What is the procedure for reporting sickness/lateness?
The procedure within office hours 8.30am – 6pm, is to speak with your Account Manager or one of the Dual Management team on 020 7430 0088. Outside of these hours, please contact our out of hours team on 07496 240033, providing at least one hour’s notice prior to the start of your shift to cancel.
Can I continue to look for permanent work while temping?
Of course! We understand that you may want to continue your search for a permanent role while working on temporary assignments with us. We can help you with this and it is possible that your temporary role may even turn into a permanent one. Please inform your Account Manager of your intentions for a permanent role and they will keep you updated with any suitable opportunities.
Of course, if you have any other queries, please get in touch and we’ll be happy to help!
